**Customer Success Management**
More opportunities. Less churn. Better customer experience

- Control and execute your customer success processes and strategy
- Understand how your customers experience your services
- Identify growth opportunities and churn patterns
- Health score, playbooks, customer journeys, complete customer data, automatic rules
- NPS, surveys, support, communication tracking, sentiment analysis
- Churn alerts, opportunity identification, reports and dashboards

**BENEFITS**

MORE OPPORTUNITIES
Identify up-sells and cross-sells based on customer’s health score, usage and journey

COMPLETE CONTROL
360º view of customers and their data, including billing, support, CRM, usage, surveys, contracts and KPIs

LESS CHURN
Prevent churn by identifying early signs of churn and activate renewal playbooks

HIGHER PRODUCTIVITY
Automate playbooks and rules and integrate with your systems

BETTER CX
Monitor and improve CX through NPS, surveys, support and sentiment analysis

TAILOR MADE
Configure the platform according to your specific needs, such as integrations, reports, health score, workflows, automations, rules, profiles, journeys and playbooks



Partenero

Customer Success Management More opportunities. Less churn. Better customer experience.