Roadmap: Preparing procurement for the e-commerce revolution

The Covid-19 pandemic has unleashed a consumer e-commerce revolution with far-reaching implications for both existing B2C retailers and as B2B organisations entering the consumer space. For years, there had been airy talk of the rise of e-commerce, and the consequent withering of physical retailing. This talk suddenly became very real, however, as Covid-19 infection rates increased throughout Europe and North America.

This Roadmap white paper, in partnership with GEP, provides insights that will help procurement chiefs and their teams adapt to the e-commerce revolution.

• Consumers’ service expectations are high and rising. Cost-to-serve will increase, perhaps significantly.

• Many companies are drifting into the consumer e-commerce revolution without a considered strategy: omnichannel, for instance, is not something for companies to adopt lightly.

• Procurement organisations have a definite role to play: supply chain resilience and value engineering are going to matter more than ever.